FAQ
Questions about Mopsy, answered plainly
Mopsy is management software for cleaning companies in the UK: recurring schedules, cleaner check-in and check-out, invoicing and payments, with portals for customers and letting agents — under your own brand. If your question isn't here, email hello@mopsy.net and a real person will reply.
What is Mopsy?
Mopsy is management software for cleaning companies in the UK. It keeps the recurring schedule, cleaner check-in and check-out, invoicing, payments and staff pay in one place, and gives your customers and letting agents their own portals — all under your company's own name and logo.
Who is Mopsy for?
Mopsy is for small and mid-sized cleaning companies — typically two to thirty cleaners — doing regular domestic cleans, end-of-tenancy and changeover work for letting agents, or both. It was built alongside a family-run cleaning company in Edinburgh and is used by the office, the cleaners, the customers and the agents.
Do my cleaners need to install an app?
No. Mopsy works in the phone's browser and can be added to the home screen like an app, on iPhone and Android. Check-in, check-out, breaks and before/after photos all work from there.
How does scheduling work?
You set a plan once — every Tuesday at 10, the first Monday of the month, every 14 days — and the visits appear on the calendar automatically. One-off deep cleans sit alongside. You can pause a plan for a holiday, move or cancel a single visit, or stop the plan, and none of that breaks the pattern.
Can we invoice at the end of the month instead of per job?
Yes, both work. Finished jobs wait in your uninvoiced list for as long as you like; filter to a customer or agency, select the lot and create one consolidated invoice. Or invoice each job the day it's done. Invoices are built from the recorded cleaning time, the rate and any extras, and emailed as PDFs.
How are payments and part-payments handled?
You record each payment against the invoice — full or partial — and Mopsy keeps the remaining balance and a credit balance per customer. The unpaid overview groups what's outstanding by customer or agency so you can see who owes what, and for how long.
How are cleaners paid?
Each cleaner has a pay type — hourly, per job or a fixed wage — and their earnings follow the recorded work automatically. You record what you've paid from the Staff Pay screen and see the balance owed at a glance.
Does Mopsy work with letting agents?
Yes — that's one of its main uses. An agency gets its own portal where its staff add properties, book cleans and track them, with the job reference carried from the booking to the invoice line. Invoices are grouped per agency with every visit and address listed.
Do my customers have to use the portal?
No, it's optional. Every customer gets a login in their welcome email; some use it daily to see upcoming visits and request changes, some never do. Invoices are emailed as PDFs either way, and change requests only take effect once you approve them.
We already have hundreds of customers and properties. Do we have to re-type them?
No. Importing your existing customers, properties, agencies and plans is part of setup. A typical import from a spreadsheet or an older system takes a day or two.
Can it run under our own brand and domain?
Yes. Mopsy is white-label: your company name, logo and colours on every screen and invoice, at yourcompany.mopsy.app or your own domain. Your customers and agents log in to your portal and never see ours.
Where does it run, and who owns the data?
Mopsy is hosted for you on UK-based servers under your own subdomain or domain. Your data is yours, and you can ask for an export at any time.
How long does it take to get started?
Usually under a week: a demo call, your data imported, logins for the office and cleaners, and the first week's schedule in place. Cleaners need a five-minute walkthrough; the help videos cover everything else.
What does it cost?
Pricing depends on the size of your team and whether you need the agency portal. Book a demo and we'll give you a straight answer on the call .
See also Features, For letting agents and How it works.
See it with your own jobs
A relaxed 30-minute video call. Bring a typical week and we'll show you how it would look for your team.